Seven Oaks Management
Conyers, GA, USA
The Property Manager is accountable for the delivery of property management services to clients and tenants as well as the effective administration of policies and procedures that promote well-managed, well-maintained buildings and grounds at third-party commercial properties. The person in this role exercises judgment within the framework of client guidelines, Company policies and procedures, management directives, budget parameters, and regulatory mandates. Essential Duties and Responsibilities: · Oversee the day-to-day operational management of buildings and grounds consistent with Seven Oaks Management policies and procedures, approved budgets and business plans, management direction, and third-party owner guidelines. · Create property business plans and annual operating budgets. · Support or manage tenant-focused relationship programs and processes that meet or exceed building occupant expectations. · Participate in the engagement of third-party suppliers and contractors. This includes negotiating service agreements, selecting contractors and suppliers, providing quality-control oversight, implementing cost-containment initiatives, measuring compliance to contractual standards, and serving as liaison as needed between tenants and third-party service providers. · Gather, analyze, and report financial data required to provide accurate assessments of property performance and support decision-making. · Assist with administration of tenant leases in compliance with document provisions. · Perform financial management and record keeping activities. · If charged to do so, collect rent and other receivables. · Invoice tenants as required. · Assist with management of payables, consistent with approved budgets, contractor/supplier performance, Corporate Accounting directives, and expense containment initiatives. · Accurately and timely report transactions using Corporate Accounting systems and methods in conformance with policies, procedures, and timelines. Maintain documentation locally for management or other review. · Support risk management efforts to minimize exposure and losses. · Obtain certificates of insurance or waivers from contractors, suppliers, and other third-parties, and assure adherence to safety guidelines pertinent to property visitors, tenants, and employees. Job Qualifications · Language Skills: Read and interpret English Language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communicate orally with tenants and staff members. Effectively interview prospective employees, train subordinates, and provide regular feedback on performance. · Mathematical Skills: Must be able to apply analytical math skills in recommending budget figures, assessing budget-to-actual variances, evaluating contractor bids, assisting with compensation administration, and completing monthly management reports. · Reasoning Ability: Apply sound judgment in carrying out or issuing instruction, which may be furnished in written, oral, or diagram form. Solve common business problems inherent in supervisory activities and oversight of suppliers/contractors. Ascertain tenant needs and develop strategies to meet them. Juggle multiple priorities effectively. · Interpersonal Abilities: Exhibit excellent client-service orientation in responding to clients, tenant and management requests. Display follow-through in managing tenant issues and administering supervisory accountabilities. Develop and promote productivity-enhancing relationships with subordinates, peers, and managers. · Computer Skills: Utilize business software, including Microsoft products for word processing, spreadsheets, and email. Use a work order system for maintaining services records. Input and analyze financial information using Company systems and third-party software. Maintain lease records, developing spreadsheets for analysis. · Judgment and Ability to Act Independently: Although working within guidelines and under direction, the Property Manager is expected to operate with reasonable latitude, exercising judgment on case-by-case basis. He or she is accountable for activities that promote property returns, optimize staff contributions, and protect tangible and intangible assets. · Certificates, Licenses, Registrations: Posses valid state-issued drivers' license. · Other: Must be insurable at all times under Seven Oaks Management commercial policies where deemed necessary at the Company's sole discretion. Education/Training, Skills, and Experience Needed: · Bachelor's level degree (B.A. / B.S.) or equivalent from accredited college or university with successful completion of Business-related coursework. Other degree programs and equivalent combination of education and experience may be substituted at the Company's sole discretion. · Three years of successful, professional property management experience in a commercial real estate environment. This experience may have been gained onsite at a property or in a staff capacity at a national or regional headquarters. · The Property Manager must have basic practitioner's knowledge and demonstrated skills in the following job-related disciplines or areas: Business and Financial Knowledge and Skills: - Contract Services Administration - Lease Administration - Leasing and Leases (from financial, legal, and performance perspectives) - Expense Escalation practices, including calculation steps - Accounting and Financial Reporting - Financial Management Reporting - Financial Analysis - Budgeting and Expense Management - Business Planning - Insurance and Risk Management - Tax Assessments - Business Software and Web applications Management Knowledge and Skills: - Management/Supervision of staff - Employee Relations and as required Labor Relations - Employee Development and Training - Labor and Employment Law Property Operations Knowledge and Skills: - Tenant Relations - Construction and Tenant Finish Activities - Engineering and Preventative Maintenance - Energy Management - Security - Emergency Procedures Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent: Normal office environment. Infrequent: Exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration, moderate noise levels in mechanical spaces. Will be required to wear protective equipment, including gloves, safety glasses, hearing protectors, and other safety devices. Must be able to travel to nearby property as needed. Must be available for after-house emergencies or unusual situations which may require incumbent to return to the property late at night or at unscheduled times. May be required to observe non- standard holiday schedule to assure property coverage. Seven Oaks Management job descriptions document in good faith the essential elements of Company positions. Job descriptions focus on accountabilities, duties, expectations, and incumbent qualifications deemed bona fide occupational job requirements. The enumerated components of any job description are not intended to be fully comprehensive, and the Company reserves the right to amend job duties and qualifications at any time at its sole discretion. It is understood that job description compliment, but do not replace, Company policies and procedures, implied or written. Further, as a condition of employment, employees agree to abide by the terms of the Company's policies and related management instructions, and to obey all laws of the United States and of all localities where the Company does business or seeks to do business. Seven Oaks Management is and Equal Opportunity Employer. Race, color, religion, age, gender, disability, marital or veteran status, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions except as may be needed to make reasonable workplace accommodations for disability. Nothing in this job description is intended to create an employment contract, implied or explicit, between any employee and the Company. Employment relationships with the Company are strictly voluntary and at the mutual will of each employee and the Company. Employment at Seven Oaks Management is for no definite period and may be terminated at any time, with or without prior notice, with or without cause or reason, at the option of either the employee or the Company. No promises or representations contrary to the foregoing are binding on the Company unless made in writing and signed jointly by an authorized representative of the Company and the employee.