Workbar Somerville, MA, USA
Oct 30, 2019Full time
ABOUT THE ROLE: Your principal role is to make Workbar the best possible experience for our members. Reporting directly to Workbar's Head of Operations, the ideal candidate is an individual capable of wearing many different hats in a fast-paced environment. This person will be responsible for maximizing our occupancy through both new sales and member retention. Our Community Managers are known for their outstanding customer service, maintaining an exceptional and dynamic community, running the day-to-day operations of a location, and planning engaging member events. No two days are ever the same! Sales: Assist in the growth of the Union Square location through: Working collaboratively with our Sales team to help field incoming membership inquiries through email, phone and drop ins. Perfecting the art of giving an awesome location tour. Managing our CRM database (Salesforce) by providing timely follow-up tailored to a prospect's needs. Driving internal growth through existing account expansions and referrals. Managing and communicating location membership inventory to Marketing and Sales. Ensuring locations are always in tip top shape Community: Organize and execute community building efforts at your location by: Developing relationships with members by understanding their needs and interests. Planning and executing community focused events such as educational, professional and personal development workshops, and purely social ones as well. Helping to connect members across all of our locations. Proactively gathering critical account and member information. Operations: Manage all the space and account operations of your location including: Ensuring location is properly stocked with all the amenities provided by a Workbar membership such as coffee, office supplies and technology items. Account management functions such as billing, room reservations management, onboarding and offboarding, membership changes, etc. Effective communication with members, vendors, building management and your team. Maintaining the space to our quality standards, ensuring it is clean and functioning properly (HVAC, trash, management of nightly cleaning vendors, functioning furniture and meeting rooms, kitchen and coffee bar cleanliness, etc.). Providing excellent customer service by quickly and effectively meeting member needs, communicating professionally and taking the initiative to exceed their expectations. Reporting on the overall performance of your location. ABOUT YOU: Energetic, outgoing and positive attitude with the ability to work with people. You are motivated by delighting customers and achieving goals Highly organized with the ability to multitask and meet deadlines. Independent work ethic and a willingness to roll up sleeves and get dirty! Workbar is growing and each employee is given significant responsibility and autonomy. You will be expected to pitch in and assist the entire team as needed. Interest in business, particularly in start-up and small enterprise. General IT wherewithal. We use Salesforce, HubSpot, Google G Suite and our own platform called Wobbe. Customer service, hospitality, and sales experience a plus. Bachelor's degree or equivalent preferred. *Typical hours will be Monday-Friday from 10:00PM-2:00PM* HOW TO APPLY If this position is of interest to you, please apply by submitting the following: Resume. LinkedIn URL. A paragraph of two on why you are the perfect match for this role. Your compensation requirements.