Service / Maintenance Technician

  • Shea Properties
  • Aliso Viejo, CA, USA
  • Jun 13, 2017
Full time Maintenance Technician

Job Description

Job Description

Job Scope

The Service Technician is responsible for the day-to-day maintenance of the apartment community in accordance with Shea Properties standards, policies and procedures. The Service Technician performs carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs.

The Service Technician, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

  • Follows all safety procedures and regulations.
  • Performs specific carpentry, plumbing, painting, electrical, appliance repair, HVAC, masonry and other general maintenance duties in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.
  • Performs maintenance service requests (work orders) for the apartment community and completes related paper work in a competent, professional and courteous manner.
  • Performs scheduled maintenance turnover work, noting safety equipment used and regulation followed on vacant apartments utilizing the move-in/move-out checklist, detailed unit status report, and company policies and procedures.
  • Performs scheduled preventative maintenance in accordance with the community's preventative maintenance program.
  • Under the direction of the Service Manager, organizes parts and materials required for maintenance service requests and plans maintenance work in advance to ensure efficient completion of all maintenance work.
  • Assists in maintaining inventory by properly monitoring and recording inventory items.
  • Maintains all storage facilities, equipment and the maintenance workshop in a neat and orderly working condition.
  • Regularly provides information to the Property Management Staff regarding safety concerns and the general appearance of the community to ensure, high quality, safe living environment for the residents and marketability of the community.
  • Retrieves and dispenses of any visible trash or garbage on the property in route to work assignments.
  • Provides on-call maintenance for evenings, weekends and holidays as scheduled.
  • Provides and maintains his/ her own hand tools customarily used in the industry and building trades.
  • Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

  • Perform maintenance related tasks including painting, carpentry, electrical, appliance repair, HVAC, plumbing, and pool maintenance.
  • Effective oral and written communication skills.
  • Provide exceptional customer service.
  • Manage projects through planning, organizing, and coordinating tasks.
  • Operate hand tools.
  • Knowledge of First Aid and Safety procedures.
  • Must have basic computer skills and be able to create and close out work orders.
  • Previous building/apartment related maintenance experience.
  • High School Diploma or equivalent. Specialized courses in HVAC, plumbing, electrical, appliance repair, and carpentry preferred.

Work Environment

The Service Technician works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8 a.m. - 5 p.m. and are typically scheduled to work weekend days (Sat/Sun). Must be available to work over-time as needed and work on-call schedule. The Service Technician should be flexible with availability depending on the needs of the property. Must be able to travel as needed, 10-25% of the time.

Physical Requirements

The Service Technician physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work.

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Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.


Company Description Shea Properties, headquartered in Aliso Viejo, California, is the multi-family and commercial development arm of JF Shea Company, Inc. Originally founded in 1969, Shea Properties has grown its portfolio of apartments, retail, office and industrial properties to approximately 8,500 apartment units and 5.6 million square feet of commercial space with an additional $1.2 billion in the development pipeline. Its portfolio is divided between Southern California, Northern California, Colorado and Washington.


The history of the Shea family of companies began modestly enough in 1881 when founder John F. Shea established a small plumbing business in Portland, Oregon. From those humble beginnings his sons, and their sons after them, built the firm into one of the largest, privately held real estate development and construction companies in the nation. The company's legacy of milestone achievements includes the building of the diversion channels for the Hoover Dam, the foundations for the Golden Gate and Oakland Bay bridges, and the tunnels for San Francisco's Bay Area Rapid Transit (BART) system. Currently, JF Shea Construction is helping to build one of the largest desalination plants in the nation in Carlsbad, California, digging two tunnels under the streets of Manhattan for the New York City subway system, and was recently awarded the Los Angeles Metro LAX/Crenshaw light rail line. From its roots in heavy construction, the firm diversified into a family of companies that currently includes JF Shea Construction, Shea Homes, Trilogy Resort Communities, Shea Venture, Shea Mortgage, Redding, Reed Manufacturing, Bluestar and Shea Properties.

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