Title Apartment Manager- TC City Delphi State IN Employment Type Full Time On-Call Yes Weekend Hours No Travel No Description Herman & Kittle Properties-Apartment Manager-Tax Credit/Maintenance Supervisor Location: Delphi, IN
POSITION DESCRIPTION The property manager/maintenance supervisor runs the day-to-day operations of a specific apartment community. The property manager/maintenance supervisor ensures that the community/property performs at a high level and achieves company goals. The property manager/maintenance supervisor acts as the ambassador for the community. The property manager/maintenance supervisor is also responsible and accountable for curb appeal, physical maintenance and personnel on a daily basis
RESPONSIBILITIES • Understand the financial goals of the property and make sure the property meets those goals; understand his or her responsibility for maintaining the property's assets; manage the budget. • Maintain strong resident relations, ensuring that residents are served well and satisfied with the community. • Market the property through community outreach and by focusing on target markets. • Oversee the leasing of apartments and ensure that occupancy rates are maintained. • Direct property operations and staff in the most cost effective manner. • Develop and manage annual budget. • Hire staff, manage performance of staff and address all employee relation issues. • Manage, motivate and develop staff. • Process new applications, re-certifications and provide required information to compliance. • Maintain compliance policies and procedures. • Supervise rent collection, rent ledgers, bank deposits and petty cash records. • Pursue delinquent rents and evictions and provide required information to collection company. • Provide account information to the Regional Supervisor. • Supervise resident relations and enforce all community rules and regulations. • Supervise the maintenance staff, repairs, preventive maintenance and improvements. • Supervise all landscaping, lawn care and snowplowing activities. • Work with the Regional Supervisor to develop, monitor and achieve annual budget objectives. •Monitor maintenance expenses and ensure that they are below budget. •Perform an inspection of community grounds each morning. •Perform turn (painting, cleaning, maintenance of all vacant units. •Complete all maintenance request in a timely manner. •Prepare all vacant units for occupancy. •Complete preventative maintenance activities. •Maintain landscaping, bushes, trees and lawn. •Perform snow removal of community sidewalks. •Maintain log of weather and snow removal efforts. •Maintain records of maintenance performed in all units and at the site. •Maintain all tools, equipment and replacement parts in working condition. •Sweep, clean and maintain all common areas of the community. •Supervise contractors working at the site. •Provide emergency resident support after office hours. •Maintain resident and specific apartment preventative maintenance records. •Provide service and maintenance for all common amenities. •Conduct quarterly unit inspections. •Physical maintenance of community (includes inspections, reporting, financial responsibility). •Curb Appeal (includes landscaping, lawn care, snow removal, trash collection). • Other duties as may be assigned from time to time. Requirements QUALIFICATIONS • Must have at least one year of property management experience. • One year of Section 42, Section 8, or other Government Housing Program experience required. •1-2 years of experience •HVAC/EPA Certification Preferred • Must have strong communication and people management skills. • Must be able to start a conversation, approach people, and be approachable. • Must have good conversation skills and be able to read people well. • Must maintain professionalism and respect while dealing with upset and angry residents. • Must understand customers' needs and respond to them, connecting them with the right solution; must be able to market and sell. • Must be very organized, with a strong attention to detail; must stay on top of paperwork. • Must be flexible and able to shift priorities if needed. • Must be able to move quickly, think on one's feet, and multitask. • Must demonstrate strong financial and analytical abilities. • High school diploma or general education degree (GED).