Title Maintenance Technician City Franklin State TN Location Carrington Hills Community/Building Garden-Style Description GENERAL SUMMARY OF DUTIES: Responsible for ensuring the physical aspects of the property meet the company's established standards and any applicable laws. The Service Requests Technician diagnoses problems and makes repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Associates may be certified in one or all of the skilled trades in which they are responsible.
SUPERVISION RECEIVED: Reports directly to the Service Team Manager
SUPERVISION EXERCISED: N/A
Respond to resident requests for maintenance and service by taking appropriate action utilizing superior skill and knowledge for HVAC, heating and plumbing systems, and provide any system repair within the quality and time standards established by the organization.
Complete service request information using OneSite software while on the service call.
Will back-up Turnover Techs as needed or directed to ensure that apartments are ready for occupancy.
Maintain tools, equipment, and workspace and ensure they are organized and in proper working order, request replacements as necessary, and assist in stocking the inventory.
Provide superior customer service to internal and external customers.
Participate in the awareness of the overall appearance and cleanliness of the communities. All deficiencies and or risk management safety issues are reported immediately.
Perform other duties as assigned or as necessary. Requirements PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of an ability to follow proper safety techniques in accordance with Company, community, OSHA, EPA, and departmental policies, procedures and standards.
Ability to respond to questions or resolve resident, vendor, contractor or work scheduling issues. Ability to work in conjunction with Company managers and associates. Must have effective verbal and listening communication skills.
Must have knowledge and experience with electrical, HVAC, plumbing, carpentry, and appliance repair.
Demonstrated ability to understand and comprehend instructions. Immediately reports any mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s).
Ability to proactively recognize and implement superior customer service to internal and external customers. Must know and follow the Fair Housing laws. Ability to examine and repair various types of service equipment. Ability to acquire knowledge of OSHA and EPA requirements.
Ability to exercise initiative and problem-solving skills. Must be self-motivated and positive team member. Ability to travel between communities. Needs to be solution oriented and resolve problems swiftly and correctly.
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. The ability to exert maximum muscle force to lift, push, pull, or carry objects. Ability to physically access exterior and interior parts of the community and amenities and be able to climb ladders and access small crawlspaces.
Ability to use a computer, a smart phone, and enter service ticket information into the system.
TYPICAL PHYSICAL DEMANDS: Some bending, stooping and stretching. Must be able to push, pull, lift, carry or maneuver weights up to one hundred (100) pounds independently and two hundred and fifty (250) pounds with assistance. Requires eye-hand coordination and manual dexterity sufficient to operate tools and equipment. Sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery. Requires normal range of eyesight. Physical presence onsite is required to perform essential job functions unless otherwise noted.
TYPICAL WORKING CONDITIONS: Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Flexible schedules with occasional evening and regular weekend work. Ability to travel. Required to participate in rotation to be "On-Call".
EDUCATION AND EXPERIENCE:
High School Diploma or its equivalent preferred.
Minimum of one to two years of relevant experience in mechanical maintenance and repair techniques.
Must be EPA certified or become EPA certified within the first 60 days.
Certification in Chlorine, Fluorine, and Carbon (CFC) preferred.
Must have and maintain a valid driver's license and be able to travel between assigned communities.
Some locations require certification in pool operation (CPO).
Must have and maintain a valid driver's license unless otherwise noted