Senior Community Manager

  • Edelman
  • Seattle, WA, USA
  • Aug 01, 2017
Full time Onsite-Leasing

Job Description

Assembly Media, Inc. is looking for a Senior Community Manager to join the Seattle office as a core member of the Assembly Digital Team. As a Senior Community Manager, you will be responsible for developing and executing innovative social and digital marketing strategies to build brand equity and increase sales for Microsoft. You will use your creative experience to think big, take risks and propose bold digital programs that will make our clients stand out from the crowd.

Responsibilities and Expectations:


* Develop social and digital strategies including driving the research direction and insights for the development of social campaigns based on an advanced understanding of client markets

* Provide guidance on engagement and participation in evolving social media channels, identifying and evaluating new opportunities as they pertain to the client

* Create and document best practices for community management, including workflows, tools, and responsibilities.

* Evaluates and owns community management successes for a range of accounts

* Coordinate community management for large-tier social media and digital campaigns across markets

* Contributing to the new business development process - from ideation to pitch presentation

* Successfully uses social media to launch products and programs

* Solid research, writing and editing skills

* Can provide sound counsel to clients as well as be comfortable providing editorial and response recommendations to clients

* Ability to delegate and accurately judge and edit the work of others

* Is able to work collaboratively with all implementation teams to ensure that the brand's communication objectives and strategies are met

* Develop relationships with the community and industry contacts, they must also be able to foster relationships within the organization in order to surface the stories, priorities and information that will serve the community and the company well

* Build relationships with third-party influencers and internal business partners to meet client needs

* Supervise a team of community managers by motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews

* Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals

* Understand the vision of Edelman and the Social/Digital group, and his/her own role in achieving it


Relentless pursuit of excellence

* Flexible and agile and the ability to adapt to new conditions, assignments and deadlines

* Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights

* Detailed-oriented, highly organized with the ability to manage multiple project deadlines efficiently

* Exceptional communication skills, both written and verbal, to be effective in creating compelling content

* Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals

* Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others' styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues

Freedom to be constantly curious

* Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints

* Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career

* Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints

Courage to do the right thing

* Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards

* Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior

* Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement


* At least five years of experience in digital or social media related efforts, with at least two years overseeing social media community management for a public brand

* Bachelor's degree with a concentration in journalism/business/marketing

* Have a solid a sense of how social media tools work as well as the cadence of social media platforms

* Familiarity with content management systems

* Experience utilizing online listening tools and understand why online monitoring is important and be able to identify tools (paid and free) that can be used to identify relevant conversations and influencers

* Proficient in MS Office applications, specifically Microsoft PowerPoint and Excel

* Solid grasp of Word of Mouth/ digital marketing, a strong social media footprint, and acute knowledge of emerging trends and technologies

* Demonstrated track record of developing and executing creative, engaging and successful digital marketing and social media programs for clients

* Experience in client relations including having the ability to understand and assess a client's business needs and communication needs and meet those needs through successful digital and social programs

Posted by StartWire