Hot!! Contract position of Community Manager at Facebook

  • Trinamix
  • Menlo Park, CA, USA
  • Feb 28, 2019
Full time Information Technology

Job Description

Role Community Manager Location Menlo Park, CA Duration 12+ Months (Possible Extension) Duties Clients Enterprise Infra-Security Programs team is seeking an experienced, insightful, forward-thinking Community Manager to be the liaison between 15,000 users and the 3rd most used tool at client to optimize their user experience and surface and mitigate common issues or pain points. Responsibilities Manage escalations pertaining to Tableau work with internal engineering teams to find solutions to user issues Collaborate directly with our users to solve escalations and guide them through best use of the product Gather requirements and collaborate with different teams to implement projects related to Tableau Community Identify trends in issues, investigate best solution and communicate to our helpdesk team and directly to users Help drive adoption of Tableau by communicating benefits to users, monitoring usage and optimizing user experience Monitor, maintain and look for opportunities to optimize and improve Tableau both for users and for adminsgovernance teams Analyze customer related data and develop viewsanalysis to assist team members and other teams with resolving common customer scenarios Skills 5+ years experience in Tableau Administration in an Enterprise organization (1000 users or more) 3+ years working across ITInfra organizations, working with end users and engineers Strong user centric approach, able to work with users to find best solutions to problem and architect team information effectively Strong analytical skills, able to use data to prioritize and make better decisions History of working with minimal daily guidance Strong communication skills and confidence to work with users across teams and functions and to communicate to the entire company Experience working with SaaS collaboration tools preferred Education BS in Computer Science, Business Systems or related field