Community Manager II

  • Modis
  • Sunnyvale, CA, USA
  • Apr 10, 2019
Full time Information Technology

Job Description

An opening for a Community Manager job in Sunnyvale, CA is available for a client of Modis Engineering, an Adecco group. This is for a world-renowned organization. This position is a Six-month contract with possible extension. You will be part of a high impact team that lives and breathes innovation, customer delight and business value at scale. This is a unique opportunity to make your mark in the online community s industry. The salary for this position is 51.00 per hour. Overall Responsibilities Ensure that the cloud community online is kept in the best standing possible, as defined by speed to responses, engagement, CSATNPS, reach growth and revenue impacted Own the success metrics Day to day expert moderation, escalations for advanced cases and questions by top accounts Ensure a high satisfaction of the top accounts Manage the rewards program, for external top contributors and internal team members Engage and coordinate daily with the Product and Product Marketing Teams to obtain responses and insights on behalf of community members Interact directly with the rest of the Communities team to define and execute promotion plans, content plans, launch of new sub communities etc. Interact directly with the vendor for all technical matters related to the platform Required Qualifications Bachelor s degree (In lieu of degree, relevant skills or equivalent experience). 3-6 years experience in B2B customer support, community management, training or content management Advanced knowledge of one or more enterprise-class community engagement platform such as Jive, Lithium, SalesForce Community Cloud Strategic thinker with strong writing andor numerical skills Experience with Web publishing or online advertising Basic HTML Preferred Qualifications Masterrsquo