SF Community Manager

  • Saucey
  • San Francisco, CA, USA
  • Jun 12, 2019
Full time

Job Description

We are looking for an enthusiastic and dedicated Community Manager to join our team focusing on city- operations and courier growth in San Francisco!

The ideal candidate is a people-person, someone who isn't shy and can present material in a fun an exciting way to new couriers. We want someone who can hustle hard and get things done with little to no oversight, without being afraid to ask questions. If you're ready to learn like you've never learned before and contribute to transforming an entire industry, we have seats on this rocket with your name on it!

At Saucey, everything you work on will directly affect local businesses, customers and some of the largest brands in the world. You'll be empowered and supported to make bold decisions, where you'll see the benefits of your work for years to come. We put big ideas first, and the best ones always win. If you're ready to join a fast paced/innovative team, we look forward to hearing from you!

This is a full-time position starting at $20/hr + benefits and company perks.

JOB DESCRIPTION

Courier Growth and Performance.

  • Organize & Lead Courier Orientations where new Couriers are trained through Onboardings on the ins and outs of being an amazing Saucey Courier.
  • Constantly look for opportunities to help Couriers WOW our customers with amazing service.
  • Organize Courier meetups and events.
  • Report issues and share actionable solutions.

Retail Operations and Quality Assurance

  • Responsible in ensuring all stores are stocked with materials needed to fulfill orders.
  • Minimum 1 touch points per store/week as a courier to ensure fulfillment standards and performance.
  • Identify and report operational issues/software bugs with proposed solutions.
  • Inventory stores to update menus and assist with store launches during expansions.
  • Reports to the Head of Operations.

Market Growth & Strategy

  • Be the voice of Saucey throughout the local community while working in synchronicity with Marketing objectives and goals.
  • Network, connect and partner with local startups, organizations, events, meetups and more to spread the word in the city
  • Build an empire by expanding Saucey's operations to new neighborhoods and partner stores throughout the city based on customer feedback and demand.

REQUIREMENTS

  • Professional experience ‚1-2 years of Operations/Management work experience.
  • Training & Presenting experience: An amazing communicator who's able to put together content and present to any audience in a fun and engaging way.
  • Managing experience: Hiring and managing a large group of people, constantly seeking to keep them engaged and happy.
  • Operating experience: Excelling with managing projects in a fast-paced environment and can use data to constantly improve processes and policies.
  • Customer Service skills: Setting examples of how to manage a wide array of customer issues while maintaining a professional and calm demeanor.
  • Curiosity & Autonomy. A Self-Starter with a get it done mentality.
  • Knowledge of the city landscape and culture. In touch with the pulse of the city.
  • Strong work ethic, verbal and writing skills.
  • A sense of urgency to get things done. A track record of meeting deadlines while juggling multiple tasks.
  • Courier Experience with one or more on-demand delivery companies.
  • Sales/Business Development experience - A master at building relationships, cold calling/emailing, structuring partnerships and closing deals.

"It's a good thing the early settlers landed on the East Coast. If they'd landed in San Francisco first, the rest of the country would still be uninhabited." Herbert Mye

Although it took a while to be discovered, the Gold Rush took a sleepy fishing village and turned it into one of the greatest cities in the world. San Fran has always been a breeding ground for innovation and entrepreneurship. From the very beginning, the 'Paris of the West' has been a magnet for fortune seekers, artists, writers and immigrants. It quickly became the West's epicenter for finance, technology and culture. Also, one hell of a place to get a drink.

San Francisco is a city that likes their drinks like they like their people - liberal. We can totally get behind that. Whether they're enjoying a glass of fine wine from local vineyards, bragging about their craft beer, or popping open a bottle of Fernet, San Franciscans enjoy a good hard drink. Let's be honest, who doesn't?

San Francisco also has more restaurants per capita than any city in the country; even New York City. However, their citizens spend significantly less time eating fast food than the rest of the country. We can't say for certain, but we're guessing it's because there's no craft beer or fine wine that pairs with a McNugget. Although it's possible the majority of those eateries are brunch spots, considering San Francisco's love affair with the mid-morning meal. In which case, a Mimosa or Bloody Mary might be more appropriate, but still a pass on the McNugget.

Fine wines, gay spirits, and Fernet for all. San Francisco, we salute you, your eateries, and your alcohol appreciation. Grab a glass, tumbler, or bottle and join us in a toast to the tastemakers of the West